Our support team goes the extra mile for you

Our support staff is available via phone and email between 3 am and 8 pm EST Monday through Friday or by appointment. Outside of these hours, you can use our ticketing system.

Welcome to our Support Center

Our team is here to support you if you need any help in using AgriSyncro.

We provide help off-site (by remote access over the Internet), via
phone and e-mail. You can also access our knowledge base and submit
support tickets - we will follow up on the tickets and help you solve
the issues.

Our live support is available almost 24/7, with only a 4-hour window
left uncovered. You can find the support hours for different regions
below:

North America New York (EST) - from 11 pm to 7pm

North America Los Angeles (PST) - from 8pm to 4pm

Europe London (GMT) - from 4am to midnight

Africa Johannesburg (SAST) - from 6am to 2am

Middle East Dubai (GST) - from 8am to 4am

Asia Hong Kong (HKT) - from 12pm to 8am

Asia Bangkok (ICT) - from 11am to 7am

Australia Sydney (AEDT) - from 3pm to11am

New Zealand Auckland (NZDT) - from 5pm to 1pm

For non-business hours appointments, please send us an email at support@agrisyncro.com - we will get back to you as soon as possible.

Since April 2017, our support service has been based on Service Level Agreements; click here to read more about the SLAs.

Remote help

The easiest way to get remote help is by downloading SimpleHelp.
Let us know by phone or email when you've started the software on your
server or workstation; this way our support technician can connect to
the computer and troubleshoot the problem remotely.

With the help of this software the time needed to investigate an issue can be significantly reduced.